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Course Content
Module I
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Topic 1: Fundamentals of Professional Writing
00:00
LO1: Explain the steps of the Writing Process and understand their distinctive characteristics
00:00
LO2: Define the characteristics of Technical, Business, and Professional Writing
00:00
LO3: Compare examples of Professional Writing across various industries
00:00
LO4: Analyze how Clarity and Conciseness affect the effectiveness of Professional Writing
00:00
Topic 2: Writing Clear and Concise Emails
00:00
LO1: Define different types of Workplace Correspondence and their purposes
00:00
LO2: Explain the proper tone and style for writing Formal and Informal Business Emails
00:00
LO3: Describe how to draft professional Emails that effectively convey messages with proper tone and structure
00:00
Topic 3: Structuring and Formatting Memos
00:00
LO1: Describe the purpose and common uses of Memos in Professional settings
00:00
LO2: Explain how to create a well-structured Memo using proper formatting and tone
00:00
LO3: Differentiate between effective and ineffective Workplace Memos
00:00
Quiz 1
01:00:00
Topic 4: Essentials of Professional Reports
00:00
LO1: Define Reports and explain various types of comprehensive Reports
00:00
LO2: Demonstrate Formal Reports, comprehending their structure, layout, and drafting technique
00:00
LO3: Classify Analytical Reports and provide an overview of their importance
00:00
Topic 5: One-on-One Professional Communication
00:00
LO1: Recognize the key elements of effective One-on-One Communication in the workplace
00:00
LO2: Demonstrate effective Communication techniques in role-playing exercises for Professional interactions
00:00
LO3: Identify potential barriers to effective One-on-One Communication and propose solutions
00:00
Topic 6: Communicating Clearly in Group Settings
00:00
LO1: Define key principles of effective Group Communication
00:00
LO2: Describe how to adapt Communication Styles to different Team Members
00:00
LO3: Explain the importance of Active Listening and Nonverbal Communication
00:00
Topic 7: Leading and Participating in Meetings
00:00
LO1: List the roles and responsibilities of participants and leaders in professional meetings
00:00
LO2: Explain best practices for preparing for and leading meetings effectively
00:00
LO3: Analyze meeting effectiveness based on agenda adherence, participation, and outcomes
00:00
Quiz 2
01:00:00
Topic 8: Delivering Engaging Presentations
00:00
LO1: Define the elements of an effective Business Presentation
00:00
LO2: Discuss the 3P Strategy for Effective Presentation
00:00
LO3: Describe how to construct the different parts of any Presentation
00:00
LO4: Discuss how Participation is Important for Effective Presentation
00:00
Topic 9: Persuasive Communication Techniques
00:00
LO1: Analyze the structure and components of effective Business Messages
00:00
LO2: Demonstrate the ability to deliver Persuasive Business Messages
00:00
LO3: Identify and overcome objections in Persuasive Messages
00:00
Topic 10: Importance of Active Listening in Communication
00:00
LO1: Explain the importance of Active Listening in Interpersonal Communication
00:00
LO2: Describe the components of Listening for understanding
00:00
LO3: Identify and describe Strategies for overcoming Active Listening Barriers
00:00
Topic 11: Understanding Cultural Differences in Communication
00:00
LO1: Discuss how Culture significantly influences Business Communication
00:00
LO2: Analyze the influence of Cultural and Social factors on Family Communication
00:00
LO3: Demonstrate strategies for adapting Communication to diverse cultural contexts
00:00
Final Exam
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Final Exam: Professional Communication
02:00:00
HOAP: PROF 100_Professional Communications (Professional)
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