HOAP: PROF 100_Professional Communications (Professional)

Wishlist Share
Share Course
Page Link
Share On Social Media

About Course

  • This course is designed to enhance students’ communication skills in professional settings, with a focus on both written and oral communication. Through practical exercises and real-world examples, students will learn how to craft clear and persuasive messages, communicate effectively across different media (e.g., email, reports, presentations), and understand the nuances of intercultural communication.
  • Topics include professional writing (emails, memos, reports), verbal communication (meetings, interviews, presentations), active listening, nonverbal communication, and communication in diverse environments. By the end of the course, students will have to develop the skills necessary to communicate professionally and effectively in both local and global contexts.

What Will You Learn?

  • Create clear, concise, and well-organized professional documents such as emails, memos, and reports.
  • Communicate clearly and persuasively in one-on-one and group settings, including meetings and presentations.
  • Demonstrate active listening skills to enhance communication and problem-solving in professional contexts.
  • Develop an awareness of cultural differences in communication styles and adapt communication strategies accordingly.
  • Use digital platforms (e.g., email, video conferencing, social media) effectively for professional communication.

Course Content

Module I

  • Topic 1: Fundamentals of Professional Writing
    00:00
  • LO1: Explain the steps of the Writing Process and understand their distinctive characteristics
    00:00
  • LO2: Define the characteristics of Technical, Business, and Professional Writing
    00:00
  • LO3: Compare examples of Professional Writing across various industries
    00:00
  • LO4: Analyze how Clarity and Conciseness affect the effectiveness of Professional Writing
    00:00
  • Topic 2: Writing Clear and Concise Emails
    00:00
  • LO1: Define different types of Workplace Correspondence and their purposes
    00:00
  • LO2: Explain the proper tone and style for writing Formal and Informal Business Emails
    00:00
  • LO3: Describe how to draft professional Emails that effectively convey messages with proper tone and structure
    00:00
  • Topic 3: Structuring and Formatting Memos
    00:00
  • LO1: Describe the purpose and common uses of Memos in Professional settings
    00:00
  • LO2: Explain how to create a well-structured Memo using proper formatting and tone
    00:00
  • LO3: Differentiate between effective and ineffective Workplace Memos
    00:00
  • Quiz 1
  • Topic 4: Essentials of Professional Reports
    00:00
  • LO1: Define Reports and explain various types of comprehensive Reports
    00:00
  • LO2: Demonstrate Formal Reports, comprehending their structure, layout, and drafting technique
    00:00
  • LO3: Classify Analytical Reports and provide an overview of their importance
    00:00
  • Topic 5: One-on-One Professional Communication
    00:00
  • LO1: Recognize the key elements of effective One-on-One Communication in the workplace
    00:00
  • LO2: Demonstrate effective Communication techniques in role-playing exercises for Professional interactions
    00:00
  • LO3: Identify potential barriers to effective One-on-One Communication and propose solutions
    00:00
  • Topic 6: Communicating Clearly in Group Settings
    00:00
  • LO1: Define key principles of effective Group Communication
    00:00
  • LO2: Describe how to adapt Communication Styles to different Team Members
    00:00
  • LO3: Explain the importance of Active Listening and Nonverbal Communication
    00:00
  • Topic 7: Leading and Participating in Meetings
    00:00
  • LO1: List the roles and responsibilities of participants and leaders in professional meetings
    00:00
  • LO2: Explain best practices for preparing for and leading meetings effectively
    00:00
  • LO3: Analyze meeting effectiveness based on agenda adherence, participation, and outcomes
    00:00
  • Quiz 2
  • Topic 8: Delivering Engaging Presentations
    00:00
  • LO1: Define the elements of an effective Business Presentation
    00:00
  • LO2: Discuss the 3P Strategy for Effective Presentation
    00:00
  • LO3: Describe how to construct the different parts of any Presentation
    00:00
  • LO4: Discuss how Participation is Important for Effective Presentation
    00:00
  • Topic 9: Persuasive Communication Techniques
    00:00
  • LO1: Analyze the structure and components of effective Business Messages
    00:00
  • LO2: Demonstrate the ability to deliver Persuasive Business Messages
    00:00
  • LO3: Identify and overcome objections in Persuasive Messages
    00:00
  • Topic 10: Importance of Active Listening in Communication
    00:00
  • LO1: Explain the importance of Active Listening in Interpersonal Communication
    00:00
  • LO2: Describe the components of Listening for understanding
    00:00
  • LO3: Identify and describe Strategies for overcoming Active Listening Barriers
    00:00
  • Topic 11: Understanding Cultural Differences in Communication
    00:00
  • LO1: Discuss how Culture significantly influences Business Communication
    00:00
  • LO2: Analyze the influence of Cultural and Social factors on Family Communication
    00:00
  • LO3: Demonstrate strategies for adapting Communication to diverse cultural contexts
    00:00

Final Exam

Multihexa College

Learning often happens in classrooms
but it doesn’t have to.

+1-514-316-2030
college@multihexa.ca

Want to receive push notifications for all major on-site activities?

✕