BA_COMM103: North American Communications and Culture (Professional)

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About Course

This course develops the student’s ability to use appropriate communication tools for face-to-face business interactions in North America.

Students learn behaviors expected in interactive situations such as meetings, presentations, speeches, and information and employment-related interviews, and use communication tools of analysis, problem-solving, and Modeling in face-to-face communications.

What Will You Learn?

  • Recognize and describe communication styles and models including their own personal communication style using personality inventory methodologies.
  • Observe and describe individual and collective behaviors in task-oriented settings.
  • Identify group communication and behavior from North American cultural viewpoints and adopt these characteristics in a group task setting.
  • Demonstrate listening skills that include the recognition of communication patterns, types of communication, and discussion methods from individual and simultaneous communications.
  • Exhibit discussion and questioning skills in interactive and collaborative approaches.
  • Demonstrate business presentation skills to inform, motivate, or persuade an audience.
  • Identify elements of intercultural communication and recognize commonalities and differences in different cultural settings and groups.
  • Recognize and use formal and informal/verbal and nonverbal communication styles appropriately.

Course Content

Module I

  • Topic 1: Introduction to Interpersonal Communication
    00:00
  • LO1: Define Interpersonal Communication and explain the importance of Active Listening
    00:00
  • LO2: Identify and describe the key components of effective Interpersonal communication
    00:00
  • LO3: List and explain the characteristics of Ethics in Communication
    00:00
  • LO4: Discuss the role of culture and social norms in shaping Interpersonal Communication
    00:00
  • LO5: Knowledge Check
  • Topic 2: Interpersonal Communication, Self-library Tour, and Research-skills
    00:00
  • LO1: Explain the role of Self-awareness in effective Interpersonal Communication
    00:00
  • LO2: Identify the key resources available in a Library for Academic research and Professional development
    00:00
  • LO3: Demonstrate effective Research skills, including evaluating credible sources and synthesizing information
    00:00
  • LO4: Discuss the impact of Communication on Self-perception and Knowledge Acquisition
    00:00
  • LO5: Knowledge Check
  • Topic 3: Interpersonal Communication and Perception Documentation Presentation
    00:00
  • LO1: Explain how Perception influences Interpersonal Communication and Relationships
    00:00
  • LO2: Identify strategies for effective Documentation in professional and academic settings
    00:00
  • LO3: Demonstrate effective Presentation skills, including Verbal and Non-verbal communication techniques
    00:00
  • LO4: Knowledge Check
  • Topic 4: Interpersonal Communication Skills Plagiarism
    00:00
  • LO1: Explain the Ethical implications of Plagiarism and its impact on credibility
    00:00
  • LO2: Identify strategies to avoid Plagiarism in written and spoken Communication
    00:00
  • LO3: Discuss the importance of integrity and originality in Communication practices
    00:00
  • LO4: Knowledge Check
  • Topic 5: Verbal Communication Skills
    00:00
  • LO1: Explain the elements of effective Verbal Communication in Personal and Professional contexts
    00:00
  • LO2: Identify common barriers to Verbal Communication and strategies to overcome them
    00:00
  • LO3: Demonstrate effective Verbal Communication techniques, including tone, clarity, and articulation
    00:00
  • LO4: Knowledge Check
  • Topic 6: Non-Verbal Communication Skills
    00:00
  • LO1: Explain the significance of Non-verbal Communication
    00:00
  • LO2: Identify different types of Non-verbal Communication, including body language, facial expressions, and gestures
    00:00
  • LO3: Analyze how Non-verbal cues can enhance or hinder Communication effectiveness
    00:00
  • LO4: Discuss the Cultural variations in Non-verbal Communication and their implications
    00:00
  • LO5: Knowledge Check
  • Topic 7: Conflict Management Skills Guest Speaker
    00:00
  • LO1: Identify common sources of Conflict in the Workplace Communication
    00:00
  • LO2: Explain the steps involved in resolving Workplace Conflicts
    00:00
  • LO3: Knowledge Check
  • Topic 8: Interpersonal Communication and Cultural Diversity
    00:00
  • LO1: Explain the impact of Cultural diversity on Interpersonal Communication
    00:00
  • LO2: Identify Communication barriers and ways to overcome them arising from Cultural differences
    00:00
  • LO3: Discuss strategies for fostering inclusive and effective Cross-cultural Communication
    00:00
  • LO4: Knowledge Check
  • Topic 9: Understanding Interpersonal Relationships
    00:00
  • LO1: Explain the role of Interpersonal relationships in Personal and Professional settings
    00:00
  • LO2: Identify factors influencing relationship building, including trust and emotional intelligence
    00:00
  • LO3: Demonstrate Effective Communication strategies for maintaining healthy interpersonal relationships
    00:00
  • LO4: Discuss the impact of Digital Communication on Interpersonal relationships
    00:00
  • LO5: Knowledge Check
  • Module Based Quiz

Final Exam

Multihexa College

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