BA_COMM103: North American Communications and Culture

About Course

This course develops the student’s ability to use appropriate communication tools for face-to-face business interactions in North America.

Students learn behaviors expected in interactive situations such as meetings, presentations, speeches, and information and employment-related interviews, and use communication tools of analysis, problem-solving, and Modeling in face-to-face communications.

Recognize and describe communication styles and models including their own personal communication style using personality inventory methodologies.
Observe and describe individual and collective behaviors in task-oriented settings.
Identify group communication and behavior from North American cultural viewpoints and adopt these characteristics in a group task setting.
Demonstrate listening skills that include the recognition of communication patterns, types of communication, and discussion methods from individual and simultaneous communications.
Exhibit discussion and questioning skills in interactive and collaborative approaches.
Demonstrate business presentation skills to inform, motivate, or persuade an audience.
Identify elements of intercultural communication and recognize commonalities and differences in different cultural settings and groups.
Recognize and use formal and informal/verbal and nonverbal communication styles appropriately.

Course Content

Module I

Topic 1: Introduction to Interpersonal Communication

00:00
LO1: Define Interpersonal Communication and explain the importance of Active Listening

00:00
LO2: Identify and describe the key components of effective Interpersonal communication

00:00
LO3: List and explain the characteristics of Ethics in Communication

00:00
LO4: Discuss the role of culture and social norms in shaping Interpersonal Communication

00:00
LO5: Knowledge Check
Case Study: Introduction to Interpersonal Communication
Topic 2: Interpersonal Communication, Self-library Tour, and Research-skills

00:00
LO1: Explain the role of Self-awareness in effective Interpersonal Communication

00:00
LO2: Identify the key resources available in a Library for Academic research and Professional development

00:00
LO3: Demonstrate effective Research skills, including evaluating credible sources and synthesizing information

00:00
LO4: Discuss the impact of Communication on Self-perception and Knowledge Acquisition

00:00
LO5: Knowledge Check
Case Study: Interpersonal Communication, Self-library Tour, and Research-skills
Topic 3: Interpersonal Communication and Perception Documentation Presentation

00:00
LO1: Explain how Perception influences Interpersonal Communication and Relationships

00:00
LO2: Identify strategies for effective Documentation in professional and academic settings

00:00
LO3: Demonstrate effective Presentation skills, including Verbal and Non-verbal communication techniques

00:00
LO4: Knowledge Check
Case Study: Interpersonal Communication and Perception Documentation Presentation
Topic 4: Interpersonal Communication Skills Plagiarism

00:00
LO1: Explain the Ethical implications of Plagiarism and its impact on credibility

00:00
LO2: Identify strategies to avoid Plagiarism in written and spoken Communication

00:00
LO3: Discuss the importance of integrity and originality in Communication practices

00:00
LO4: Knowledge Check
Case Study: Interpersonal Communication Skills Plagiarism
Topic 5: Verbal Communication Skills

00:00
LO1: Explain the elements of effective Verbal Communication in Personal and Professional contexts

00:00
LO2: Identify common barriers to Verbal Communication and strategies to overcome them

00:00
LO3: Demonstrate effective Verbal Communication techniques, including tone, clarity, and articulation

00:00
LO4: Knowledge Check
Case Study: Verbal Communication Skills
Topic 6: Non-Verbal Communication Skills

00:00
LO1: Explain the significance of Non-verbal Communication

00:00
LO2: Identify different types of Non-verbal Communication, including body language, facial expressions, and gestures

00:00
LO3: Analyze how Non-verbal cues can enhance or hinder Communication effectiveness

00:00
LO4: Discuss the Cultural variations in Non-verbal Communication and their implications

00:00
LO5: Knowledge Check
Case Study: Non-Verbal Communication Skills
Topic 7: Conflict Management Skills Guest Speaker

00:00
LO1: Identify common sources of Conflict in the Workplace Communication

00:00
LO2: Explain the steps involved in resolving Workplace Conflicts

00:00
LO3: Knowledge Check
Case Study: Conflict Management Skills Guest Speaker
Topic 8: Interpersonal Communication and Cultural Diversity

00:00
LO1: Explain the impact of Cultural diversity on Interpersonal Communication

00:00
LO2: Identify Communication barriers and ways to overcome them arising from Cultural differences

00:00
LO3: Discuss strategies for fostering inclusive and effective Cross-cultural Communication

00:00
LO4: Knowledge Check
Case Study: Interpersonal Communication and Cultural Diversity
Topic 9: Understanding Interpersonal Relationships

00:00
LO1: Explain the role of Interpersonal relationships in Personal and Professional settings

00:00
LO2: Identify factors influencing relationship building, including trust and emotional intelligence

00:00
LO3: Demonstrate Effective Communication strategies for maintaining healthy interpersonal relationships

00:00
LO4: Discuss the impact of Digital Communication on Interpersonal relationships

00:00
LO5: Knowledge Check
Case Study: Understanding Interpersonal Relationships
Module Based Quiz

About Course

What Will You Learn?

Course Content

Module I

Topic 1: Introduction to Interpersonal Communication

LO1: Define Interpersonal Communication and explain the importance of Active Listening

LO2: Identify and describe the key components of effective Interpersonal communication

LO3: List and explain the characteristics of Ethics in Communication

LO4: Discuss the role of culture and social norms in shaping Interpersonal Communication

LO5: Knowledge Check

Case Study: Introduction to Interpersonal Communication

Topic 2: Interpersonal Communication, Self-library Tour, and Research-skills

LO1: Explain the role of Self-awareness in effective Interpersonal Communication

LO2: Identify the key resources available in a Library for Academic research and Professional development

LO3: Demonstrate effective Research skills, including evaluating credible sources and synthesizing information

LO4: Discuss the impact of Communication on Self-perception and Knowledge Acquisition

LO5: Knowledge Check

Case Study: Interpersonal Communication, Self-library Tour, and Research-skills

Topic 3: Interpersonal Communication and Perception Documentation Presentation

LO1: Explain how Perception influences Interpersonal Communication and Relationships

LO2: Identify strategies for effective Documentation in professional and academic settings

LO3: Demonstrate effective Presentation skills, including Verbal and Non-verbal communication techniques

LO4: Knowledge Check

Case Study: Interpersonal Communication and Perception Documentation Presentation

Topic 4: Interpersonal Communication Skills Plagiarism

LO1: Explain the Ethical implications of Plagiarism and its impact on credibility

LO2: Identify strategies to avoid Plagiarism in written and spoken Communication

LO3: Discuss the importance of integrity and originality in Communication practices

LO4: Knowledge Check

Case Study: Interpersonal Communication Skills Plagiarism

Topic 5: Verbal Communication Skills

LO1: Explain the elements of effective Verbal Communication in Personal and Professional contexts

LO2: Identify common barriers to Verbal Communication and strategies to overcome them

LO3: Demonstrate effective Verbal Communication techniques, including tone, clarity, and articulation

LO4: Knowledge Check

Case Study: Verbal Communication Skills

Topic 6: Non-Verbal Communication Skills

LO1: Explain the significance of Non-verbal Communication

LO2: Identify different types of Non-verbal Communication, including body language, facial expressions, and gestures

LO3: Analyze how Non-verbal cues can enhance or hinder Communication effectiveness

LO4: Discuss the Cultural variations in Non-verbal Communication and their implications

LO5: Knowledge Check

Case Study: Non-Verbal Communication Skills

Topic 7: Conflict Management Skills Guest Speaker

LO1: Identify common sources of Conflict in the Workplace Communication

LO2: Explain the steps involved in resolving Workplace Conflicts

LO3: Knowledge Check

Case Study: Conflict Management Skills Guest Speaker

Topic 8: Interpersonal Communication and Cultural Diversity

LO1: Explain the impact of Cultural diversity on Interpersonal Communication

LO2: Identify Communication barriers and ways to overcome them arising from Cultural differences

LO3: Discuss strategies for fostering inclusive and effective Cross-cultural Communication

LO4: Knowledge Check

Case Study: Interpersonal Communication and Cultural Diversity

Topic 9: Understanding Interpersonal Relationships

LO1: Explain the role of Interpersonal relationships in Personal and Professional settings

LO2: Identify factors influencing relationship building, including trust and emotional intelligence

LO3: Demonstrate Effective Communication strategies for maintaining healthy interpersonal relationships

LO4: Discuss the impact of Digital Communication on Interpersonal relationships

LO5: Knowledge Check

Case Study: Understanding Interpersonal Relationships

Module Based Quiz

Final Exam

Final Exam: North American Communications and Culture

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