This course develops the student’s ability to use appropriate communication tools for face to face business interactions in North America. Students learn behaviors expected in interactive situations such as meetings, presentations, speeches, and information and employment related interviews, and use communication tools of analysis, problem solving and modeling in face to face communications.

Learning Objectives

After completion of the course, students are expected to be able to:

• Recognize and describe communication styles and models including their own personal communication style using personality inventory methodologies.
• Observe and describe individual and collective behaviors in task-oriented settings.
• Identify group communication and behavior from North American cultural viewpoints and adopt these characteristics in a group task setting.
• Demonstrate listening skills that include the recognition of communication patterns, type of communication, and discussion methods from individual and simultaneous communications.
• Exhibit discussion and questioning skills in interactive and collaborative approaches.
• Demonstrate business presentation skills to inform, motivate, or persuade an audience.
• Identify elements of intercultural communication and recognize commonalities and difference in different cultural settings and groups.
• Recognize and use formal and informal/verbal and nonverbal communication styles appropriately.