Business Administration Diploma Web & Digital Marketing Specialty: Organizational Behaviour

About Course

This course studies the management of human behavior in organizations and the effects of individual and group behaviour within an organization on organizational processes and outcomes.
The course also examines the organization as an actor and studies how an organization may behave in different types of environments.
This course creates an environment where students can assess their response to situations.
The course has four topic areas including: understanding individuals in the workplace, communication decisions, designing and changing organizations, and leading others.

After completion of the course, students are expected to be able to:
● What is organizational behavior and how understanding OB makes work and life more understandable
● What challenges managers and employees face in the workplace in the twenty-first century
● What is the perception of work culture and how does personality and emotion affect behavior an inter-employee action
● What are values, are there unique Canadian values and how can we understand values across cultures
● What are attitudes and why are they important
● What is motivation and how to motivate people
● Why equity and fairness matter
● Common mistakes made in reward systems
● The difference between teams and groups, the stages of group development and factors that create effective teams
● Effective listening, communications and cross-cultural communications
● Conflict management and tactics to reduce conflict in teams
● The elements of power and the effects of power in the workplace
● Workplace bullying, sexual harassment and politics
● The difference between manager and leader, visionaries and informal leadership
● Decision making processes for individuals and groups
● Ethics in decision making and corporate responsibility

Course Content

Topic 1: Introduction to Organizational Behaviour

Introduction to Organizational Behaviour

04:06
LO1: Define Organizational Behaviour and its significance in understanding Individual, Group, and Organizational Processes

12:02
LO2: Explain key Concepts and Disciplines that contribute to the study of Organizational Behaviour

13:03
LO3: Analyze how Organizational Behaviour influences Employee Performance, Workplace Relationships, and Organizational Effectiveness

14:43

Topic 2: Perception, Personality, and Emotions in the Workplace

Topic 3: Values, Attitudes, and Their Effects on Individual Behaviour

Topic 4: Motivating Self and Others in Organizations

Topic 5: Teamwork and Team Development

Quiz I

Topic 6: Cross-Cultural Communication in the Workplace

Topic 7: Developing Effective Listening Skills

Topic 8: Addressing Workplace Bullying and Harassment

Topic 9: Workplace Politics and Ethical Behavior

Topic 10: Workplace Decision-Making Processes

Quiz II

Topic 11: Tools and Techniques for Effective Decision Making

Topic 12: Power and Influence in Organizational Decision Making

Topic 13: Organizational Politics and Decision Outcomes

Topic 14: Managing Change through Organizational Behavior

Topic 15: Organizational Culture and Its Impact on Employee Behaviour

Topic 16: Perception, Personality, and Emotions in the Workplace

Topic 17: Values, Attitudes, and Their Effects on Individual Behaviour

Topic 18: Motivating Self and Others in Organizations

Topic 19: Teamwork and Team Development

Final Exam Quiz

About Course

What Will You Learn?

Course Content

Topic 1: Introduction to Organizational Behaviour

Introduction to Organizational Behaviour

LO1: Define Organizational Behaviour and its significance in understanding Individual, Group, and Organizational Processes

LO2: Explain key Concepts and Disciplines that contribute to the study of Organizational Behaviour

LO3: Analyze how Organizational Behaviour influences Employee Performance, Workplace Relationships, and Organizational Effectiveness

Topic 2: Perception, Personality, and Emotions in the Workplace

Perception, Personality, and Emotions in the Workplace

LO1: Describe Perception, Personality, and Emotions and their roles in Workplace Behaviour

LO2: Differentiate factors that influence individual Perception, Personality, and Emotional Responses in the Workplace

LO3: Interpret how Perception, Personality, and Emotions influence Employee Interactions, Decisions, and Workplace Outcomes

Topic 3: Values, Attitudes, and Their Effects on Individual Behaviour

Values, Attitudes, and Their Effects on Individual Behaviour

LO1: Identify Values and Attitudes that influence Individual Behaviour in organizational settings

LO2: Compare different Values and Attitudes and their effects on Employee Behaviour and Workplace Relationships

LO3: Evaluate how Values and Attitudes affect Individual Behaviour, Job Satisfaction, Commitment, and Organizational Outcomes

Topic 4: Motivating Self and Others in Organizations

Motivating Self and Others in Organizations

LO1: Summarize key Principles and Theories related to Motivating Self and Others in Organizations

LO2: Apply Motivation Concepts to improve individual and Employee Engagement in Organizations

LO3: Assess factors that influence Motivation, Performance, and Goal Achievement in Organizations

Topic 5: Teamwork and Team Development

Teamwork and Team Development

LO1: Classify different forms of Teamwork and stages of Team Development in organizational settings

LO2: Distinguish Roles, Processes, and Behaviours that contribute to effective Teamwork

LO3: Develop approaches that enhance Team Development, Collaboration, Trust, and Team Performance

Quiz I

Quiz I

Topic 6: Cross-Cultural Communication in the Workplace

Cross-Cultural Communication in the Workplace

LO1: Contrast Communication Patterns and Cultural Differences that influence Cross-Cultural Communication in the Workplace

LO2: Relate Cultural Values, Perceptions, and Communication Styles to interactions among employees from diverse backgrounds

LO3: Recommend communication approaches that promote respectful and effective Cross-Cultural Communication in the Workplace

Topic 7: Developing Effective Listening Skills

Developing Effective Listening Skills

LO1: Demonstrate Effective Listening Skills that promote clear and respectful Workplace Communication

LO2: Describe how Effective Listening Skills improve Understanding, Accuracy, and Interpersonal Communication

LO3: Appraise Listening Behaviours that influence Communication Quality, Employee Relationships, and Workplace Collaboration

Topic 8: Addressing Workplace Bullying and Harassment

Addressing Workplace Bullying and Harassment

LO1: Recognize behaviours and situations associated with Workplace Bullying and Harassment

LO2: Discuss the effects of Workplace Bullying and Harassment on Employees, Teams, and Organizational Culture

LO3: Prioritize appropriate organizational responses for Addressing Workplace Bullying and Harassment while maintaining a Respectful Workplace

Topic 9: Workplace Politics and Ethical Behavior

Workplace Politics and Ethical Behavior

LO1: Examine factors that contribute to Workplace Politics and Ethical Behavior in organizations

LO2: Analyze how Political Behaviour, Power Relationships, and Ethical Considerations influence employee actions and organizational decisions

LO3: Appraise workplace actions that promote Ethical Behavior while managing the effects of Workplace Politics

Topic 10: Workplace Decision-Making Processes

Workplace Decision-Making Processes

LO1: Select appropriate Workplace Decision-Making Processes for different organizational situations

LO2: Categorize factors that influence Individual and Group Decision-Making in the Workplace

LO3: Evaluate Alternative Courses of Action by considering Information, Organizational Objectives, and Decision Constraints

Quiz II

Quiz II

Topic 11: Tools and Techniques for Effective Decision Making

Tools and Techniques for Effective Decision Making

LO1: Illustrate key Tools and Techniques used for Effective Decision Making in organizational settings

LO2: Organize relevant Information and Alternatives using structured Decision-Making Techniques

LO3: Estimate the potential Consequences of Alternative Decisions using appropriate Decision-Making Tools

Topic 12: Power and Influence in Organizational Decision Making

Power and Influence in Organizational Decision Making

LO1: State the major sources of Power and Influence within organizational settings

LO2: Connect different forms of Power and Influence with employee behaviour and Organizational Decision Making

LO3: Appraise the effects of Power and Influence on responsible Organizational Decision Making

Topic 13: Organizational Politics and Decision Outcomes

Organizational Politics and Decision Outcomes

LO1: Discriminate between constructive and potentially harmful forms of Organizational Politics in decision situations

LO2: Examine how Organizational Politics influence Individual, Group, and Organizational Decision Outcomes

LO3: Assess the effects of Organizational Politics on the Quality and Fairness of Decision Outcomes

Topic 14: Managing Change through Organizational Behavior

Managing Change through Organizational Behavior

LO1: Explain how Organizational Behavior Concepts relate to employee responses to Organizational Change

LO2: Apply approaches for Managing Change according to Employee Needs, Resistance, Communication, and Organizational Conditions

LO3: Develop strategies for Managing Change through Organizational Behavior Principles that enhance employee adaptation and organizational effectiveness

Topic 15: Organizational Culture and Its Impact on Employee Behaviour

Organizational Culture and Its Impact on Employee Behaviour

LO1: Identify the key Elements, Characteristics, and Types of Organizational Culture