Healthcare Office Assistant Professional: Medical Office and Clinical Procedures

About Course

The Medical Office and Clinical Procedures course is an integral part of the Medical Support staff’s training.

With increasing responsibility has come a greater need for professional knowledge and skills.

With this course students are provided the tools they need to meet the demand.

After completion of the course, students are expected to be able to:
Apply essential medical office and clinical procedures to support the operational needs of healthcare facilities.
Perform administrative and clinical tasks with accuracy and professionalism to enhance patient care.
Implement industry best practices to maintain compliance with British Columbia's healthcare standards.
Utilize tools and technologies effectively to manage medical records, appointments, and communication in a clinical setting.
Demonstrate the knowledge and skills required to contribute as a competent and reliable member of the healthcare team in British Columbia.

Course Content

Topic 1: Overview of Medical Office Roles and Responsibilities

Overview of Medical Office Roles and Responsibilities

03:18
LO 1: Describe the administrative and clinical responsibilities of a medical assistant within a healthcare team.

11:31
LO 2: Explain how professional boundaries, supervision, and scope of practice guide the delegation of medical office tasks.

13:54
LO 3: Analyze a medical office scenario to determine appropriate task allocation and escalation to the responsible healthcare professional.

12:17

Topic 2: Medical Terminology and Documentation

Topic 3: Patient Scheduling and Appointment Management

About Course

What Will You Learn?

Course Content

Topic 1: Overview of Medical Office Roles and Responsibilities

Overview of Medical Office Roles and Responsibilities

LO 1: Describe the administrative and clinical responsibilities of a medical assistant within a healthcare team.

LO 2: Explain how professional boundaries, supervision, and scope of practice guide the delegation of medical office tasks.

LO 3: Analyze a medical office scenario to determine appropriate task allocation and escalation to the responsible healthcare professional.

Topic 2: Medical Terminology and Documentation

Medical Terminology and Documentation

LO 1: Define common medical terms by identifying their prefixes, suffixes, and word roots.

LO 2: Interpret medical terminology and approved abbreviations used in patient records and routine office communications.

LO 3: Apply documentation principles to produce a clear, accurate, and objective entry in a simulated patient record.

Topic 3: Patient Scheduling and Appointment Management

Patient Scheduling and Appointment Management

LO 1: Explain common appointment scheduling methods and their effects on patient access and office workflow.

LO 2: Apply office scheduling protocols to arrange appointments according to visit type, provider availability, and established urgency procedures.

LO 3: Analyze scheduling problems involving cancellations, missed appointments, and delays to recommend appropriate adjustments.

Topic 4: Health Records Management and EMR Systems

Health Records Management and EMR Systems

LO 1: Describe the components of a patient health record and the functions of an electronic medical record (EMR) system.

LO 2: Demonstrate accurate entry, retrieval, and updating of patient information in a simulated EMR using authorized access procedures.

LO 3: Evaluate sample health records for completeness, accuracy, and appropriate correction of documentation errors.

Quiz-I

Quiz-I

Topic 5: Medical Billing and Coding Procedures in British Columbia

Medical Billing and Coding Procedures in British Columbia

LO 1: Explain the relationship among service documentation, diagnostic codes, fee items, and Medical Services Plan (MSP) claim submission.

LO 2: Apply the applicable BC billing references to select diagnostic codes and fee items for straightforward simulated claims.

LO 3: Analyze rejected or unpaid claim scenarios to identify errors and recommend appropriate correction or follow-up.

Topic 6: Clinical Procedures—Vital Signs, Aseptic Techniques, and Basic Examinations

Clinical Procedures—Vital Signs, Aseptic Techniques, and Basic Examinations

LO 1: Explain the purpose of routine vital-sign measurements, aseptic practices, and patient preparation for basic examinations.

LO 2: Demonstrate vital-sign measurement and documentation in a simulated clinical setting using approved procedures.

LO 3: Apply aseptic techniques and patient preparation procedures while assisting with a simulated basic examination within the assigned role.

Topic 7: Privacy, Confidentiality, and PIPA/FIPPA Compliance in British Columbia

Privacy, Confidentiality, and PIPA/FIPPA Compliance in British Columbia

LO 1: Distinguish the application of PIPA and FIPPA to private medical practices and public healthcare organizations in British Columbia.

LO 2: Apply privacy principles to simulated requests for the collection, use, access, and disclosure of patient information.

LO 3: Evaluate a suspected privacy breach scenario to determine appropriate immediate safeguards and internal reporting actions.

Topic 8: Effective Communication and Interpersonal Skills in a Healthcare Setting

Effective Communication and Interpersonal Skills in a Healthcare Setting

LO 1: Describe verbal, nonverbal, and active-listening techniques that support respectful, patient-centred communication.

LO 2: Demonstrate clear and empathetic communication during simulated patient reception, telephone, and interprofessional interactions.

LO 3: Adapt communication strategies to address language barriers, health-literacy needs, emotional distress, and cultural differences in patient scenarios.

Quiz-II

Quiz-II

Topic 9: Infection Control and Workplace Safety Protocols

Infection Control and Workplace Safety Protocols

LO 1: Explain the chain of infection and how routine infection-prevention measures interrupt transmission in a medical office.

LO 2: Demonstrate appropriate hand hygiene, personal protective equipment use, and sharps disposal in simulated workplace activities.

LO 3: Analyze a medical office hazard scenario to recommend appropriate infection-control, exposure-response, and incident-reporting actions.

Topic 10: Professionalism and Ethics in the Medical Office

Professionalism and Ethics in the Medical Office

LO 1: Explain how accountability, integrity, respect, and professional boundaries influence conduct in a medical office.

LO 2: Analyze ethical dilemmas involving confidentiality, informed consent, conflicts of interest, and equitable patient treatment.

LO 3: Justify an appropriate response to a professional or ethical concern using ethical principles, office policies, and applicable BC requirements.

Final Quiz

Final Quiz

Quick Links

Resources

Support